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Instructor Support

Getting Started

Thank you for choosing to utilize MyStudentSuccessLab in your course. To access your MyStudentSuccessLab online course for the first time, you need to register, create your course and log in. Anytime you want to use MyStudentSuccessLab after that, you just need to log in. You can do both from the same starting point, at http://pearsonmylabandmastering.com.

To register for MyStudentSuccessLab

To register, you will need an instructor access code. If you don’t have an access code, click “Educator” in the Register Box, and choose your location. An access code will then be emailed to you quickly.

  • Go to http://pearsonmylabandmastering.com and click the Instructor button, in the Register section.
  • Read and Agree to the License Agreement and Privacy Policy by clicking "I Accept."
  • If you already have a Pearson account, click "Yes" and enter your username and password. If you do not, create a username and password.  Next, enter your access code in the box provided. (*You can choose the "switch to single box for pasting your access code: under the access code box to paste.)
  • Follow the instructions to create your account (school zip code required to complete) and click finish.  Your account has been created.

To Create your Course in MyStudentSuccessLab

  • Click on "Log In Now" under the MyLab/Mastering New Design course or log in at http://pearsonmylabandmastering.com.
  • Click on "Create your New Course" in the My/Lab Mastering New Design Box.
  • Click on "Search Course Materials" and search for "MyStudentSuccessLab" and click Go.
  • Scroll down and find "MyStudentSuccessLab 3.0" and click "Select Course Materials."
  • Enter your basic course information and click "Create Course Now."  Your course will be created and your Course ID will be generated.
  • Make a note of your Course ID or print this page.  You will need to supply your students with your Course ID to enable them to join your course when they register (it will look like: grant93165).

To log into MyStudentSuccessLab

Are you new to MyStudentSuccessLab? Check out our updated MyStudentSuccessLab Getting Started Guide , created specifically for first-time instructors. Learn how to modify your courses and become familiar with basic MyStudentSuccessLab functionality. Coming soon!

You can also use these helpful guides to help you get registered:

MyStudentSuccessLab 3.0 Registration Presentation (.ppt, 2 Mb)

Access Online Knowledge Database

Have a question about or support issue related to MyStudentSuccessLab?

Start by searching our Online Knowledge Base to find an answer to your question!

Can't find your answer? Our MyStudentSuccessLab Support team is ready to help. You can contact Product Support via one of two methods:

24/7 Chat

Chat 24/7 with a Support Representative

Note: You first have to log in or create an account before you start a chat session. 24/7 Chat support is available for U.S.-based products and English-speaking customers only.

24/7 Email

Email 24/7 Help Request Form

Submit your Support request via our online Help request form.

Phone Toll Free (888) 433-8435

Educators can call technical support for assistance Monday through Friday, 8:00 AM to 8:00 PM EDT / 13:00 to 01:00 BST (GMT +1). Toll-free phone support is provided to educators and computer lab administrators.

First Day of Class Resources

Video Tutorials for Instructors

MyStudentSuccessLab Made Easy: Check out the video tutorials below to help you navigate your course and answer any questions you have.

Video Tutorials

How to log in

How to join a course

  • Log in following the instructions above.
  • Click Join a Course.
  • Click Join your instructor's course.
  • If your instructor gave you a Course ID, type the Course ID into the field provided and click Submit (TIP! Course IDs are case-sensitive) OR Search for your course by your Instructor’s last name, course name or school name (TIP! Make sure you have the correct spelling)
  • Select your course from the options provided and click Continue.
  • Click the Start Working button, or access the "How do I used MyStudentSuccessLab?" User Guide.
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Search FAQs in our Online Knowledgebase

Have a question about getting started with MyStudentSuccessLab, or have a support issue? Start by searching Frequently Asked Questions in our Online Knowledgebase.

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Contact Customer Technical Support

Still need help?

Visit our Customer Technical Support website at http://247pearsoned.custhelp.com.

Here you can:

  • Search frequently asked questions.
  • Ask a Question and receive a detailed response, monitored 24/7.
  • Chat online with a live representative.

Visit http://247pearsoned.custhelp.com for chat support hours.

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Forgot Your Sign-In Info?

Retrieve Your Sign-In Info

Forgot your username or password? Go to https://register.pearsoncmg.com/forgotlogin/fl_enter_data.jsp to request your username or password information. This information will be emailed to the address you entered when you redeemed your access code card and created your Pearson subscription.

Update Your Account Information

Go to https://register.pearsoncmg.com/userprofile to update your subscription information. After signing in, you can update the email address you have on file, change your username or password, or review the expiration dates of your subscriptions.

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